Iphone 15 Pro Case In Signature Canvas

The cellphone case is terrible quality. I've had different cases that were not "designer" and still have today with NO ISSUES. The coach cellphone case has come apart on both sides. To add insult to injury, the customer service representative told me I need to take it to the store for them to determine whether it was faulty. REALLY! SMH. I told them to issue a refund. She then told me they could only issue a credit. I explained to her that I don't want anything else due to the quality of the item and will not waste my time. After going back and forth with her for several minutes they agreed to the refund.