Extended holiday returns start now (so you can get a stress-free head start on the season). All purchases made between Wednesday, November 1 2023 through Sunday, December 16, 2023 can be returned through Monday, January 15, 2024.
We want you to love your Coach product, but we get that sometimes it doesn’t work out. If you are not satisfied with your purchase, please return it to us by mail or to a Coach Retail store within 30 days for a refund in your original form of payment. (Note: Items must be unworn, unused and include all tags, parts and accessories.)
START YOUR RETURN| PRICE | RETURN TIMEFRAME |
|---|---|
| Regular Price | 30 Days |
| Sale Items (excluding final sale) | 30 Days |
| Customized Items (Coach Create or monogrammed items and cut-to-size belts) | Final Sale |
| Made To Order | Final Sale |
We’re sorry, but customized items & Made to Orders cannot be returned or exchanged. This includes Coach Create or monogrammed items and cut-to-size belts. If you’re not satisfied with your customized Coach Create piece, however, bring it to a Coach store with customization services and our craftsmen will switch out your embellishments for free.
Once your return is received, it could take up to 7-9 days for it to be processed.
For Exchanges, please click here.