FAQ

Yes, and at any time. Call us toll-free 24/7 at 1-888-262-6224 to place your order.

Once your order is placed, we do our best to prepare it for shipment immediately. In most cases, we can't change or cancel your order, but contact us at orderquestions@coach.com or 1-888-262-6224 and we'll do our best to help

Once you place an order, you'll receive a confirmation number and a confirmation email to confirm your order is being processed.

If you don't receive a confirmation email within 24 hours, call us at 1-888-262-6224.

Ask away. Contact us at orderquestions@coach.com or 1-888-262-6224.

Yes, we do. If a full-price item has been marked down within 7 days of your purchase, you may bring it to a Coach Retail store along with your receipt or call us at 888.262.6224 for a price adjustment. Please note that there will be no price adjustments given for sale items that are further discounted.

Coach.com does not accept orders with billing or shipping addresses outside of the United States, Puerto Rico and Canada, but you can place an international order by calling us at 1.888.262.6224.

We accept Visa, Mastercard, American Express, Discover, Diners Club, JCB, PayPal, and Coach gift cards. For questions about payment, call us at 1-888-262-6224.

In addition to the merchandise cost, the following charges apply:

• Shipping and Handling Fee: $15.00

Yes, only Canadian dollar amounts are displayed on ca.coach.com, except for e-gift cards which are still in U.S. dollars.

We will accept U.S. bank-issued credit cards and Canadian bank-issued credit cards: American Express, Visa and Master Card as well as PayPal and the Coach gift card. At this time, we do not accept debit-only cards requiring a pin for purchase.

Conversion fees differ depending upon your bank and credit card company. Please contact your bank directly with questions regarding conversion fees.

Unfortunately, we are unable to ship exotics to Canada at this time.

Canadian Orders are shipped via UPS. You should allow 4-5 business days for delivery. For monogrammed items, please add two additional business days. There is no overnight service to Canada at this time.

At this time, you cannot place a Store Pick Up order online for pick-up in a Coach Canadian Store.

To return an order which was shipped to Canada, simply return your items to a Canadian Coach Store. To view a list of Coach store locations in Canada, please visit our list at the Store Locator.

Please allow a processing time of two to three weeks for refunds and exchanges. For questions regarding Canadian returns, please call customer care at 1-866-787-1587.

You can unsubscribe by clicking here, by calling us at 1-866-787-1587, by emailing us at privacy@coach.com or by clicking on the unsubscribe link at the bottom of any Coach email in your inbox.

Coach and its parent company Tapestry, Inc. care about the quality, workmanship and authenticity of every product we sell. Counterfeiting is illegal. Counterfeit products do not undergo inspection processes and often do not adhere to safety, health and wage regulations, including child labor and human rights laws. Counterfeiting has been linked to organized crime, child labor, and terrorism. Counterfeits can also harm the economy, including through lost revenues, jobs and taxes. It is estimated that counterfeiting costs the United States economy 250 to 500 billion dollars a year.

To help protect our Coach brand and consumers from counterfeits, we work with law enforcement and customs officials in the United States and around the world to stop the shipment and sale of counterfeit goods. We also monitor online and offline channels for counterfeit merchandise.

Authentic Coach products are sold by Coach retail and outlet stores and online at www.coach.com, www.coachoutlet.com, world.coach.com or at authorized department stores and specialty stores. To find a store near you, visit store locator.

We do not respond to requests to authenticate product or identify authorized distributors. Please note that if a deal or price sounds too good to be true, it probably is. We do not sell our products at flea markets, through street vendors, or in kiosks in malls.

Be wary of counterfeit websites which claim to be "official." Websites offering counterfeit product often use misspellings of the actual word "Coach" in the URL. They may also imitate the layout and overall appearance of coach.com. These websites may also appear on search engine results. A few examples are: coachoutletfactory.org, coachbags.biz, coachonline.us.com

Auction websites may have counterfeit goods available for purchase despite language on the product's listing claiming that it is "authentic."

You can report infringing and counterfeit listings through our counterfeit reporting form, which you can access here. You can also make a report by calling our counterfeit hotline: 1-833-768-1778. We work to combat the unauthorized production and sale of counterfeit Coach merchandise, and appreciate any information you could share to assist us in our efforts. Please provide as much information as possible, including, for example, the location of the merchandise and the type and number of products being offered for sale. Providing as much information is helpful to our anti-counterfeiting efforts.

Counterfeits can be reported using the form and the hotline anonymously. We only use your email address to file and investigate your report. You have certain rights under applicable privacy laws. Please see the applicable privacy policy at the footer of each of our brand websites in the country in which you live for more information on our data handling practices.

If a full-price item has been marked down within 7 days of your purchase, you may bring it to a Coach Retail store along with your receipt or call us at 1-866-787-1587 for a price adjustment. Please note that there will be no price adjustments given for sale items that are further discounted.

If you'd like to stop receiving our emails, you can:
• Click the "unsubscribe" link at the bottom of our emails.
• Enter your email address and choose "unsubscribe" at this link: https://ca.coach.com/en/emailpreferences
• Email us at privacy@tapestry.com

How can I unsubscribe from Coach SMS (text) messages?

If you'd like to stop receiving our texts, you can:
• Reply "STOP" to our SMS messages
• Manage your communication preferences in your account (log in here)

What is Coach Insider?

Coach Insider is our loyalty program and your spot for fashion exploration, community connection and plenty of perks.

Everyone is welcome, there are no rules — other than being your most authentic self. All we ask is that you share your email address.

There is no point system—once you sign up, you're all in and free to pile on the perks.

Who can join Coach Insider and how?

At Insider, everyone is welcome. All you have to do is create an account online at www.coach.com or www.coachoutlet.com or sign up with an associate in one of our stores. Then, you're in. For the most personalized experience, be sure to complete your Insider profile online.

What type of perks do I get?

At Insider, perks are something to celebrate, and we'll make sure it's easy to unlock access to Insider-only offerings throughout the year. You can expect customization credits, special access to exclusive discount events, as well as early access to new launches, local events, free gifts and meaningful moments that give back to charities supported by the Coach Foundation.

Where can I see my perks?

Sign into your account at www.coach.com or www.coachoutlet.com to access your dashboard. Like your own style dossier, you're met with a personalized dashboard where all your perk possibilities live. Your dashboard is also a place for inspiration—explore style suggestions based on your shopping and browsing history.

Can I use my perks at any Coach store?

Yes, you can. The Coach Insider program is available to both Coach and Coach Outlet customers.

Can I use my perks at Coach and Coach Outlet stores located in Canada?

Yes, you can.

I signed up to become a Coach Insider at a store. How do I finish setting up my account online?

You can complete your profile online for a more personalized Insider experience. After signing up in store, you'll receive an email with a link to finish setting up your account. The link expires in 12 hours. If your link has expired, sign into your account at www.coach.com or www.coachoutlet.com and click on "Forgot Password" to reset your password. From there, you can visit your dashboard and resume completing your profile.

What is the customization perk?

Coach embraces individuality and encourages self-expression. All Coach Insiders receive a $125 credit towards one product customization, twice per calendar year. Insiders can add embellishments for each product at Coach stores with Coach Create stations and on www.coach.com. Customization is currently not available at Coach Outlet stores or on CoachOutlet.com. Additional terms and conditions may apply.

What is the Coach Re(Loved) Exchange program?

Coach is committed to a less-wasteful, better-made future that supports circularity. Coach Re(Loved) Exchange is a program enabling you to trade in your bag so it can be recycled or reimagined as a pre-loved bag. In exchange, you receive credits towards future purchases.

In order to participate in the Coach Re(Loved) Exchange program, you must be a Coach Insider. You can access your exchange credits in your Insider dashboard. More details can be found here. The reward is not currently available in Coach Outlet stores or at CoachOutlet.com.

Do my perks expire?

Use those perks often! We want you to make the most of your Coach Insider membership. Certain rewards and offers expire, so be sure to check expiration dates on your Insider dashboard.

What happens to my perk if my order is cancelled?

If your order is cancelled, please contact Customer Service at coachinsider@coach.com.

Can I use my perks on past purchases or if I forget to use it during checkout, can I redeem it post purchase?

Your Insider dashboard is home to all your active perks, so, be sure to sign in and check out your perks there first. Unfortunately, once a transaction is complete, you can no longer redeem your perk for that purchase.

What are Insider events and how do I get early access?

Cool events are happening throughout the year. Insiders get early access to sales and special product drops. You'll also receive invitations to Coach Insider exclusive events. Be sure to list your local Coach or Coach Outlet store under "My Preferences" so you don't miss a thing.

How can I opt out of marketing emails?

We don't want you to miss out but you can unsubscribe from our marketing emails or SMS communications. To unsubscribe from email marketing, please click the "unsubscribe" link at the bottom of any email that you receive or email us at privacy@tapestry.com. To unsubscribe from SMS communications, follow the instructions in the message. Please note that for some communications it may take a short period of time for us to update your preferences and ensure that we honor your request.

How can I cancel my Coach Insider membership?

We're sad to see you go but you can call Customer Care to cancel your membership at 1-866-787-1587.

How is my personal information used as a Coach Insider?

As a member of the Coach Insider loyalty program, your personal information will be used to administer your account and to provide you with rewards and recommendations. For further details, please see our Privacy Policy. If you have any questions, contact the Privacy Team at privacy@tapestry.com.

What else do I need to know?

The Coach Outlet Terms of Use and the Coach Terms of Use apply to your participation in the Coach Insider program.

What if I have additional questions?

Ask away. We love hearing from you. Contact us at coachinsider@coach.com.

We can repair Leather Goods, like bags, wallets, wristlets and some accessories. For other items, like clothing, footwear, watches and eyewear, please give us a call at 1-866-787-1587, contact us online, or visit your local store.

How do repairs work?

You can start your repair online at https://ca.coach.com/support/repairs or by taking your item into a Coach retail store for an assessment.

If you start your repair online, please print out our Warranty Claim Form and pack it in a box with your item to be repaired to send back to our Repairs Center at:

COACH
Attn: Repair/Customer Service
5901 West Side Avenue
North Bergen, NJ 07047

We suggest using a trackable, insured shipping method like USPS, FedEx, or UPS.

If you start your repair at a Coach store, your store associate will help with assessing the issue and discussing the best next steps. If your item can be repaired, the associate will assist with getting your item sent out for repair (at no cost to you). Please bring a copy of your receipt or order confirmation, if possible, to assist the store associate in finding your purchase history.

Once your item is received at our Repair Workshop, you'll receive an email confirmation letting you know your item has been received. Depending on the type of repair needed, repairs may take 6-8 weeks to complete. If your item isn't repairable, a Customer Care professional will call you to let you know. Items that are not repairable will be sent back to you via UPS at no cost to you; we'll send you an email with tracking information once it ships.

How long does a repair take?

The total repair process typically takes 6 to 8 weeks, which includes the 5 to 6 weeks for the repair itself, plus shipping time.

What if my item can't be repaired? Will I get it back?

If your item cannot be repaired, our Repair Workshop will send it back to you at no cost to you. If your item is within its warranty period, has a quality issue and cannot be repaired, our Customer Care team will be happy to discuss options for a replacement.

Are repairs free?

Every repair is done by hand by our expert craftspeople in the Coach Repair Workshop—to our exacting standards of quality. If your item is within its warranty period and has a quality issue, repairs are complimentary. Beyond the warranty period and/or if the issue is not related to quality, there are set fees depending on the type of service. Fees start around $40.

Still have questions? Please visit Customer Care for more assistance.

Choosing "Notify Me" and submitting your email address ensures that you'll be updated about product availability. We'll send you an email by midnight, 5am or noon after the style is back in stock and available for purchase on coach.com.

Will I receive a Notify Me signup confirmation?

No—we'll just let you know when that item is back in stock and available for immediate purchase.

What is Pre-Order?

When Pre-Order is available, you can purchase Coach products early, before they're in stock. We'll ship your Pre-Order purchase as soon as it becomes available.

How does Pre-Order work?

When you complete a Pre-Order purchase, you'll receive a confirmation email with a receipt of your order and an estimated shipment date.