Extended holiday returns start now (so you can get a stress-free head start on the season). All purchases made between Wednesday, November 1 2023 through Sunday, December 16, 2023 can be returned through Monday, January 15, 2024.
If you would like to exchange an item, and if it is eligible for exchange, you can exchange it for a different size or color, free of charge. However, all exchanges are subject to inventory availability and adherence to our returns policy. Exchanges must be initiated within 30 days of receipt. Original items must be unworn, unused and include all tags, parts and accessories. To avoid damages, we recommend trying on footwear in clean, carpeted areas. Initial shipping charges are not refundable
All customized orders and clearance items marked "Final Sale" are final sale. They are not eligible for returns, exchanges or price adjustments. Only the Footwear and Apparel categories are eligible for exchanges.
As always, thank you for shopping at Coach. If you need more assistance, please contact Client Services and we will be happy to help you find your perfect fit.