Customer Care
Store Pickup & Virtual Shopping
Shop however
you want.
You’re not limited to coach.com. Visit our stores, or discover more ways to shop Coach from the comfort of home.
Schedule a virtual
shopping appointment.
Contact your store to book a one-on-one for gifting guidance, styling advice, or to explore our latest arrivals. (And remember: you can schedule an in-store appointment, too.)
FIND A STORE
Text an in-store
stylist.
In case you need help accessorizing—or just want to chat.
Text Monday through Friday, 11am–9pm EST, at
1-503-455-5777.
(We’ll get back to you soon!)
Safe shopping
in stores.
Here’s what we’re (still) doing to keep
you safe while you shop in person.
Limiting in-store capacity,
so you have space when you shop.
Monitoring our employees’ health, for everyone’s safety and comfort.
Requesting that non-vaccinated guests wear a mask over their nose and mouth while inside.
Maintaining a social distance of at least six feet. (We’ll give you plenty of breathing room.)
Accepting contactless forms of payment, like pay-by-link and
tap-to-pay methods.*
*Refunds for Apple Pay and Samsung Pay
will be in the form of a merchandise card.
will be in the form of a merchandise card.