FAQ

Yes, call us toll-free at 1-866-787-1587 to place your order.

For standard shipping orders placed within 45 minutes, you may cancel by visiting My Account or Track Order and select the order you would like to cancel. You may also request to cancel via Chat or by calling 1-866-767-1587. Successful cancelations with be confirmed via email.

Once you place an order, you'll receive a confirmation number and a confirmation email to confirm your order is being processed.

If you don't receive a confirmation email within 24 hours, call us at 1-866-787-1587.

Ask away. Contact us at orderquestions@coach.com or 1-866-787-1587.

If a full-price item has been marked down within 7 days of your purchase, and is still in stock on line or in store, you may bring it to a Coach Retail store along with your receipt or call us at 1-866-787-1587 for a price adjustment. Please note that there will be no price adjustments given for final sale items that are further discounted.

Coach.com does not accept orders with billing or shipping addresses outside of the United States, Puerto Rico and Canada, but you can place an international order by calling us at 1-866-787-1587.

We accept Visa, Mastercard, American Express, Discover, Diners Club, JCB, PayPal, and Coach gift cards. For questions about payment, call us at 1-866-787-1587.

Yes, only Canadian dollar amounts are displayed on ca.coach.com, except for e-gift cards which are still in U.S. dollars.

We will accept U.S. bank-issued credit cards and Canadian bank-issued credit cards: American Express, Visa and Master Card as well as PayPal and the Coach gift card. At this time, we do not accept debit-only cards requiring a pin for purchase.

Conversion fees differ depending upon your bank and credit card company. Please contact your bank directly with questions regarding conversion fees.

Unfortunately, we are unable to ship exotics to Canada at this time.

Canadian Orders are shipped via UPS. You should allow 7-9 business days for delivery. For monogrammed items, please add two additional business days. There is no overnight service to Canada at this time.

At this time, you cannot place a Store Pick Up order online for pick-up in a Coach Canadian Store.

To return an order which was shipped to Canada, simply return your items to a Canadian Coach Store. To view a list of Coach store locations in Canada, please visit our list at the Store Locator.

Please allow a processing time of two to three weeks for refunds and exchanges. For questions regarding Canadian returns, please call customer care at 1-866-787-1587.

You can unsubscribe by clicking here, by calling us at 1-866-787-1587, by emailing us at privacy@coach.com or by clicking on the unsubscribe link at the bottom of any Coach email in your inbox.

Coach and its parent company Tapestry, Inc. care about the quality, workmanship and authenticity of every product we sell. Counterfeiting is illegal. Counterfeit products do not undergo inspection processes and often do not adhere to safety, health and wage regulations, including child labor and human rights laws. Counterfeiting has been linked to organized crime, child labor, and terrorism. Counterfeits can also harm the economy, including through lost revenues, jobs and taxes. It is estimated that counterfeiting costs the United States economy 250 to 500 billion dollars a year.

To help protect our Coach brand and consumers from counterfeits, we work with law enforcement and customs officials in the United States and around the world to stop the shipment and sale of counterfeit goods. We also monitor online and offline channels for counterfeit merchandise.

Authentic Coach products are sold by Coach retail and outlet stores and online at www.coach.com, www.coachoutlet.com, world.coach.com or at authorized department stores and specialty stores. To find a store near you, visit store locator.

We do not respond to requests to authenticate product or identify authorized distributors. Please note that if a deal or price sounds too good to be true, it probably is. We do not sell our products at flea markets, through street vendors, or in kiosks in malls.

Be wary of counterfeit websites which claim to be "official." Websites offering counterfeit product often use misspellings of the actual word "Coach" in the URL. They may also imitate the layout and overall appearance of coach.com. These websites may also appear on search engine results. A few examples are: coachoutletfactory.org, coachbags.biz, coachonline.us.com

Auction websites may have counterfeit goods available for purchase despite language on the product's listing claiming that it is "authentic."

You can report infringing and counterfeit listings through our counterfeit reporting form, which you can access here. You can also make a report by calling our counterfeit hotline: 1-833-768-1778. We work to combat the unauthorized production and sale of counterfeit Coach merchandise, and appreciate any information you could share to assist us in our efforts. Please provide as much information as possible, including, for example, the location of the merchandise and the type and number of products being offered for sale. Providing as much information is helpful to our anti-counterfeiting efforts.

Counterfeits can be reported using the form and the hotline anonymously. We only use your email address to file and investigate your report. You have certain rights under applicable privacy laws. Please see the applicable privacy policy at the footer of each of our brand websites in the country in which you live for more information on our data handling practices.

If a full-price item has been marked down within 7 days of your purchase, you may bring it to a Coach Retail store along with your receipt or call us at 1-866-787-1587 for a price adjustment. Please note that there will be no price adjustments given for sale items that are further discounted.

If you'd like to stop receiving our emails, you can:
• Click the "unsubscribe" link at the bottom of our emails.
• Enter your email address and choose "unsubscribe" at this link: https://ca.coach.com/en/emailpreferences
• Email us at privacy@tapestry.com

How can I unsubscribe from Coach SMS (text) messages?

If you'd like to stop receiving our texts, you can:
• Reply "STOP" to our SMS messages
• Manage your communication preferences in your account (log in here)

Why am I no longer seeing Insider benefits?

As we form new ways to connect with our community, we have decided to end the Coach Insider program. While we are no longer accepting new members, existing members can continue to redeem any remaining Insider perks through January 5, 2025.

Can I still access my Coach account?

Yes! You can continue to log in to your Coach account to view your purchase history, manage wishlists and enjoy a faster checkout.

How can I cancel my Coach Insider membership, delete my personal data or unsubscribe from marketing emails?

If you wish to delete your Coach Insider account, you can email us at coachinsider@coach.com. If you’d like all your personal data permanently deleted—including your easy access to past orders—please email privacy@tapestry.com. You may also unsubscribe from our marketing emails here. Please review our privacy policy for more details.

We can repair Leather Goods, like bags, wallets, wristlets and some accessories. For other items, like clothing, footwear, watches and eyewear, please give us a call at 1-866-787-1587, contact us online, or visit your local store.

How do repairs work?

You can start your repair online at https://ca.coach.com/support/repairs or by taking your item into a Coach retail store for an assessment.

If you start your repair online, please print out our Warranty Claim Form and pack it in a box with your item to be repaired to send back to our Repairs Center at:

COACH
Attn: Repair/Customer Service
5901 West Side Avenue
North Bergen, NJ 07047

We suggest using a trackable, insured shipping method like USPS, FedEx, or UPS.

If you start your repair at a Coach store, your store associate will help with assessing the issue and discussing the best next steps. If your item can be repaired, the associate will assist with getting your item sent out for repair (at no cost to you). Please bring a copy of your receipt or order confirmation, if possible, to assist the store associate in finding your purchase history.

Once your item is received at our Repair Workshop, you'll receive an email confirmation letting you know your item has been received. Depending on the type of repair needed, repairs may take 6-8 weeks to complete. If your item isn't repairable, a Customer Care professional will call you to let you know. Items that are not repairable will be sent back to you via UPS at no cost to you; we'll send you an email with tracking information once it ships.

How long does a repair take?

The total repair process typically takes 6 to 8 weeks, which includes the 5 to 6 weeks for the repair itself, plus shipping time.

What if my item can't be repaired? Will I get it back?

If your item cannot be repaired, our Repair Workshop will send it back to you at no cost to you. If your item is within its warranty period, has a quality issue and cannot be repaired, our Customer Care team will be happy to discuss options for a replacement.

Are repairs free?

Every repair is done by hand by our expert craftspeople in the Coach Repair Workshop—to our exacting standards of quality. If your item is within its warranty period and has a quality issue, repairs are complimentary. Beyond the warranty period and/or if the issue is not related to quality, there are set fees depending on the type of service. Fees start around $40.

Still have questions? Please visit Customer Care for more assistance.

Choosing "Notify Me" and submitting your email address ensures that you'll be updated about product availability. We'll send you an email by midnight, 5am or noon after the style is back in stock and available for purchase on coach.com.

Will I receive a Notify Me signup confirmation?

No—we'll just let you know when that item is back in stock and available for immediate purchase.

What is Pre-Order?

When Pre-Order is available, you can purchase Coach products early, before they're in stock. We'll ship your Pre-Order purchase as soon as it becomes available.

How does Pre-Order work?

When you complete a Pre-Order purchase, you'll receive a confirmation email with a receipt of your order and an estimated shipment date.