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Customer Care FAQs

Can I place my order over the phone?

Yes, and at any time. Call us toll-free 24/7 at 1-888-262-6224 to place your order.

Can I cancel or change my order?

Once your order is placed, we do our best to prepare it for shipment immediately. In most cases, we can’t change or cancel your order, but contact us at orderquestions@coach.com or 1-888-262-6224 and we’ll do our best to help.

How will I know if Coach received my order?

Once you place an order, you’ll receive a confirmation number and a confirmation email to confirm your order is being processed.

If you don’t receive a confirmation email within 24 hours, call us at 1-888-262-6224.

What do I do if I have a question about my order?

Ask away. Contact us at orderquestions@coach.com or 1-888-262-6224.

Can I order or ship Coach products outside of the United States?

Coach.com does not accept orders with billing or shipping addresses outside of the United States, Puerto Rico and Canada, but you can place an international order by calling us at 1.888.262.6224 (if within the United States) and 904.367.7551 (if outside the United States).

What forms of payment do you accept?

We accept Visa, Mastercard, American Express, Discover, Diners Club, JCB, PayPal, and Coach gift cards. For questions about payment, call us at 1-888-262-6224.

What is the cost when shipping to Canada?

In addition to the merchandise cost, the following charges apply:
  • Shipping and Handling Fee: $15.00

Is my order total in Canadian Dollars?

Yes, only Canadian dollar amounts are displayed on ca.coach.com, except for e-gift cards which are still in U.S. dollars.

What forms of payment can I use at Coach.com?

We will accept U.S. bank-issued credit cards and Canadian bank-issued credit cards: American Express, Visa and Master Card as well as PayPal and the Coach gift card. At this time, we do not accept debit-only cards requiring a pin for purchase.

Will I be charged a conversion fee from my bank or credit card company?

Conversion fees differ depending upon your bank and credit card company. Please contact your bank directly with questions regarding conversion fees.

Are any items excluded from Canada shipping?

Unfortunately, we are unable to ship exotics to Canada at this time.

When will my order arrive?

Canadian Orders are shipped via UPS. You should allow 4-5 business days for delivery. For monogrammed items, please add two additional business days. There is no overnight service to Canada at this time.

Is Store Pick Up available in Canadian stores?

At this time, you cannot place a Store Pick Up order online for pick-up in a Coach Canadian Store.

How do I return an item shipped to Canada?

To return an order which was shipped to Canada, simply return your items to a Canadian Coach Store. To view a list of Coach store locations in Canada, please visit our list at the Store Locator.

Please allow a processing time of two to three weeks for refunds and exchanges. For questions regarding Canadian returns, please call customer care at 1-866-787-1587.

How do I unsubscribe from Coach emails?

You can unsubscribe by clicking here, by calling us at 1-800-444-3611, by emailing us at comments@coach.com or by clicking on the unsubscribe link at the bottom of any Coach email in your inbox.

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